Yafa Pen Company products are guaranteed for a period of one year against any defect in workmanship and materials. Yafa will repair or replace, at our option, any product that is found to be defective in materials or workmanship when it is properly returned to the Yafa repair department. Any product that is no longer in production, and cannot be repaired, will be replaced with a comparable Yafa product of our choice. This guarantee does not apply to products (including nibs) which have been lost, altered, broken or damaged by misuse, accident, failure to follow instructions, or improper service or repair by any other than the Yafa repair department. This guarantee does not cover normal wear including scratches, used fountain pen nibs, and refills of any kind.
Please allow 2 to 4 weeks for repair process.
INSTRUCTIONS FOR SENDING PENS FOR REPAIR
Include your name, mailing address, phone and an email. State briefly the issue you want addressed with pen.
Yafa Pen Company
21306 Gault Street
Canoga Park, CA 91303
[Please do not send pen(s) in the original box]
The pen will be evaluated by a Monteverde® authorized person to determine if the needed repairs are covered by the warranty.
It is the option of Yafa Pen Company to repair or replace your product.
If your pen is not covered by the warranty, a repair estimate with be sent to you. We request you respond as soon as possible. If accepted, a credit card or check will be required prior to the repair being done.